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Shipping & Returns

Second Hand Computers

Second user systems are currently not shipped and are available for collection from Kempston, Bedfordshire. (Delivery and setting up to be seen working to a local address is usually possible.)

Second user systems are provided as is, however these are fully tested and can be seen working/tested on collection; a limited 14 day warantee is provided against hardware defects, excluding damage resulting from misuse either intentional or accidental. Under no circumstances is software covered by this guarantee, should a failure occur or seem to occur the systems will be tested with a bootable Linux diagnostic CD or with POST diagnostic equipment to verify the state of the hardware.


Contact Us

Calling Paul on
07511 659799 or emailing paul@whoi.co.uk and we can arrange either to demonstrate the computers on collection from Kempston or for local delivery and set-up.

Returns Policy


You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.